FAQ
Sylvania Self Storage Frequently Asked Questions
Q: What sizes of storage units do you offer?
A: We offer a variety of storage unit sizes to cater to different needs, from small lockers to large spaces. Please contact our office to find the best fit for your belongings.
Q: Is there a minimum rental period?
A: Our standard rental period starts from one month. However, we also offer flexible plans based on your requirements.
Q: Can I upgrade or downgrade my storage unit if needed?
A: Absolutely! Depending on availability, you can upgrade or downgrade your unit size. Just reach out to our team for assistance.
Q: How secure are my belongings at your facility?
A: Your belongings' safety is our top priority. We have advanced security features, including electronic security, computer access gates, and surveillance cameras. Plus, our facility is constructed with solid masonry for added security.
Q: Do I need to provide my own lock?
A: You can bring your own lock or purchase one from our facility for added convenience.
Q: Are there any items I'm not allowed to store?
A: Yes, there are certain restrictions on items like hazardous materials, perishables, illegal items, and flammable goods. Please consult our terms and conditions or contact our office for a detailed list.
Q: How often can I access my storage unit?
A: Our commercial storage customers can access their units seven days a week, from 6 am to midnight.
Q: What happens if I miss a payment?
A: We have a grace period for payments. If a payment is missed, a late fee may apply. Continued non-payment could result in restricted access to your unit. We recommend contacting our office immediately if you foresee any payment issues.
Q: Do you offer insurance for the items I store?
A: While we prioritize the safety of your belongings, we recommend customers take out insurance for added peace of mind. Contact our office for information on insurance partners or recommendations.
Q: Can I transfer my unit to someone else?
A: Transferring a unit typically requires official documentation and approval from our management. Please reach out to our office for specifics on the transfer process.
Q: What payment methods do you accept at Sylvania Self Storage?
A: We accept MasterCard, Visa, and American Express credit cards. Additionally, payments can be made directly at our office or using our drop box for after-hours transactions.
Q: Are there any discounts or incentives for long-term storage?
A: Yes! We offer one free month to our commercial storage customers who pay for an entire year in advance. Additionally, if you prepay for a year, our team will pick up your business records free of charge.
Q: I heard about an option to pay directly from my bank account. How does that work?
A: We're working on introducing a facility for our customers to pay directly from their checking or savings accounts (ACH). If you're interested in this option, please contact us, and we can provide you with the necessary forms via mail or email.
Q: What are your operational hours? Can I access my storage unit at any time?
A: Sylvania Self Storage is open seven days a week. While our office is operational from 9 am to 5 pm, Monday through Friday, our commercial storage customers can access their units from 6 am to midnight every day of the week.
Q: Do you offer any special services for businesses storing their records?
A: Certainly! For businesses that opt to pay for a year in advance, we offer a complimentary pickup service for their records, ensuring a hassle-free storage experience.